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#1 18-10-2016 14:21:44

orekhov_v
Membre
Registered: 18-10-2016
Posts: 5

Problems with registration

Hello.
I filled out the form, I confirmed of credit card details. From the card were written off the money, but the notification mail does not reach.
Why?

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#2 18-10-2016 14:33:37

@Héloïse
Staff
Registered: 03-03-2016
Posts: 206

Re: Problems with registration

Hello,

Could you tell us more about it? Did you succeed to create your account?

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#3 18-10-2016 15:59:03

orekhov_v
Membre
Registered: 18-10-2016
Posts: 5

Re: Problems with registration

Start for free. In 30 seconds. -> filled the form. -> clicked Next step.

I received a notice about the payment.
I have not yet received notification about Account registration on the said mail.

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#4 18-10-2016 16:21:40

@Héloïse
Staff
Registered: 03-03-2016
Posts: 206

Re: Problems with registration

Okay. It seems you didn't do the whole registration process but just fill the first part. Only your profile has been created but not your account.

I propose you to delete this profile so you can start again your registration. What do you mean by notice about payment ?

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#5 19-10-2016 07:38:34

orekhov_v
Membre
Registered: 18-10-2016
Posts: 5

Re: Problems with registration

Hello.

In the registration form has a section where I indicated the data of a credit card . This, as I understand it, is made to identify the user. After confirmation of the completed data (click next step), I received a message from the bank that the payment was towards Alwasdata. That's all. I have not received confirmation of the Account registration.

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#6 19-10-2016 17:21:43

@Héloïse
Staff
Registered: 03-03-2016
Posts: 206

Re: Problems with registration

Your account was not successfully created so you have to start it again. About the payment we don't charge at the time of registration, it's just a verification that the card exist. We don't collect the sum.

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#7 20-10-2016 09:14:49

orekhov_v
Membre
Registered: 18-10-2016
Posts: 5

Re: Problems with registration

Excellent!

If not you, then who?
Message from the bank: Retail FRA PARIS ALWAYSDATA     17.10      −1,00 €

I think that your service has some faults, otherwise - it is a scam.
I close my question.
Good luck!

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#8 20-10-2016 10:01:38

@Héloïse
Staff
Registered: 03-03-2016
Posts: 206

Re: Problems with registration

It's a "pseudo-transaction" to verify the credit card. It seems we charged but we do not. We didn't receive money. So if you were actually charged, I invite you to contact your bank.

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#9 08-11-2016 08:28:30

orekhov_v
Membre
Registered: 18-10-2016
Posts: 5

Re: Problems with registration

P.S.: For order, I must say that money back after 20 days.

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