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#1 18-10-2016 15:21:44
- orekhov_v
- Membre
- Registered: 18-10-2016
- Posts: 5
Problems with registration
Hello.
I filled out the form, I confirmed of credit card details. From the card were written off the money, but the notification mail does not reach.
Why?
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#2 18-10-2016 15:33:37
- @Héloïse
- Staff
- Registered: 03-03-2016
- Posts: 393
Re: Problems with registration
Hello,
Could you tell us more about it? Did you succeed to create your account?
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#3 18-10-2016 16:59:03
- orekhov_v
- Membre
- Registered: 18-10-2016
- Posts: 5
Re: Problems with registration
Start for free. In 30 seconds. -> filled the form. -> clicked Next step.
I received a notice about the payment.
I have not yet received notification about Account registration on the said mail.
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#4 18-10-2016 17:21:40
- @Héloïse
- Staff
- Registered: 03-03-2016
- Posts: 393
Re: Problems with registration
Okay. It seems you didn't do the whole registration process but just fill the first part. Only your profile has been created but not your account.
I propose you to delete this profile so you can start again your registration. What do you mean by notice about payment ?
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#5 19-10-2016 08:38:34
- orekhov_v
- Membre
- Registered: 18-10-2016
- Posts: 5
Re: Problems with registration
Hello.
In the registration form has a section where I indicated the data of a credit card . This, as I understand it, is made to identify the user. After confirmation of the completed data (click next step), I received a message from the bank that the payment was towards Alwasdata. That's all. I have not received confirmation of the Account registration.
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#6 19-10-2016 18:21:43
- @Héloïse
- Staff
- Registered: 03-03-2016
- Posts: 393
Re: Problems with registration
Your account was not successfully created so you have to start it again. About the payment we don't charge at the time of registration, it's just a verification that the card exist. We don't collect the sum.
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#7 20-10-2016 10:14:49
- orekhov_v
- Membre
- Registered: 18-10-2016
- Posts: 5
Re: Problems with registration
Excellent!
If not you, then who?
Message from the bank: Retail FRA PARIS ALWAYSDATA 17.10 −1,00 €
I think that your service has some faults, otherwise - it is a scam.
I close my question.
Good luck!
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#8 20-10-2016 11:01:38
- @Héloïse
- Staff
- Registered: 03-03-2016
- Posts: 393
Re: Problems with registration
It's a "pseudo-transaction" to verify the credit card. It seems we charged but we do not. We didn't receive money. So if you were actually charged, I invite you to contact your bank.
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#9 08-11-2016 09:28:30
- orekhov_v
- Membre
- Registered: 18-10-2016
- Posts: 5
Re: Problems with registration
P.S.: For order, I must say that money back after 20 days.
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